Meet the Support Coordination Team :
Sussanne Pyers
Director
& Engagement
Director & Engagement
(BSW Social Work with Honours)
Available Monday to Friday
Sussanne is Founder and Lead Coordinator of Total Care Team .
Sussanne has been happily married for the past 43 years and has 5 adult children and 9 Grandchildren.
Sussanne graduated with a Bachelor of Social Work (Honors) from Monash University in 1983. Sussanne has worked in various roles which include: Child Protection; Intellectual Disability ; Foster Care ; Education Dept Student Services & Carer Respite and Support before moving into a role as Regional Coordinator with Multiple Sclerosis Victoria for 29 years. This role included working with Neurological conditions eg Huntington’s Disease, Muscular Dystrophy & Motor Neuron Disease. Other part time roles Sussanne has worked in have included: Carer Respite; Rehabilitation; Senior Social Worker Warrnambool Hospital, Barwon Health Carer Support, Grief Counselling & Sessional Teaching.
Sussanne Pyers was co-founder of Pyerscarlin Consultants until starting Total Care Team.
It was from this vast and varied experience and knowledge base that led Sussanne to support those transitioning to the NDIS at the commencement of NDIS rollout in South West Victoria on 1st October 2017 .
Sussanne’s extensive knowledge and experience form the foundations of the quality support provided to Total Care Team NDIS Participants. Sussanne follows the principle that all interactions and supports must reflect participant’s own decisions & choice ,ensuring participants have control of their NDIS journey.
Sussanne not only supports Participants already accessing the NDIS yet can support those navigating the NDIS for the first time .
Qualifications: Bachelor of Social Work (Honours)
Alana Claridge
Support Coordinator
Support Coordinator
Available Thursday & Friday and other times by Appointment
Alana has nine years of experience in the community health sector, with a strong background in counselling and case management.
Alana is passionate about helping people find their way through tricky systems and build meaningful lives. She works in a client-focused and trauma-aware way, using empathy, clear communication, and strong advocacy. In her support coordination role, Alana helps people connect with the right services, make informed choices, and stay on track with their goals.
Alana has the following Certificates and Degrees making her skills and knowledge a real attribute to to anyone working with Alana :
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Diploma of Teaching
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Bachelor of Arts ( Sociology & English Literature)
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Post Graduate Diploma of Psychology
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Diploma of Counselling :Alcohol & Other Drugs
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Foundation in Aboriginal & Torres Strait Islander Cultural Competence
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Certificate in Trauma Informed Practice
Join Alana and the Total Care Team on your journey to empowerment and integration within your community.
Alana is now available to meet face to face : participants, families and service providers within the Barwon Southwest Victoria or by phone or online Australia wide.
Mollie McLean-Catton
Support Coordinator &
Therapy Assistant
Support Coordinator & Therapy Assistant
Available Tuesday to Friday
Mollie brings a strong background in disability support, youth work, and community care, with a genuine passion for helping people live more independently and confidently. With experience across a range of support settings, she’s known for her down-to-earth nature, strong advocacy, and ability to build trusting relationships with participants and families.
As a Support Coordinator, Mollie is committed to helping people get the most out of their NDIS plans, connecting them with the right services, building capacity, and making sure their goals stay at the centre of everything.
When she’s not working, Mollie is a mum of two and loves creating content, capturing special moments, and spending time with her dachshunds and fluffy cat.
Mollie has a wealth of experience in Disability and Aged Care with previous roles throughout the Community . With this, comes a lot of knowledge and experiences that she draws from to support participants to build capacity and learn new skills.
Mollie has the following Certificates providing her with a wealth of knowledge :
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Certificate IV in Child, Youth and Family Intervention
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Certificate IV in Mental Health
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Certificate III in Aged Care and Community Services
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Certificate IV in Disability
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Current First Aid Certificate
Mollie loves to support people to live full and happy lives and to support them to become fully integrated into their communities - what ever that might look like for them.
Join Mollie and the Total Care Team on your journey to empowerment and integration within your community.
Mollie is now available to meet face to face : participants, families and service providers within the Barwon Southwest Victoria or by phone or online Australia wide.
Renee Dodson
Senior & Specialist Support Coordinator
Specialist Support Coordinator
Available Monday to Friday
Renee has a Diploma in Community Services – Case Management and is currently working towards her Bachelor of Disability and Developmental Education with Flinders University.
Renee has worked in various roles over the last 20 years including Aged Care Facilities, Child Protection, Council Aged and Disability services and as Rural Access and Inclusion Officer.
Most recently working in the NDIS - as a Local Area Coordinator for Southwest Victoria and as a Specialist Support Coordinator with Gateways Support Services.
Renee is passionate about her work and loves supporting participants and their families to enable people to live their best life and make their lives a little easier where she can.
Having a special interest and lived experience in Dementia, Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD) and Oppositional Defiance Disorder (ODD)
Renee is a mum of 3 children who have a combination of ASD, ADHD and ODD disabilities.
Renee is now available to meet in person : participants, families and service providers within the Southwest Victoria or by phone or online Australia wide.
Tom Bishop
Senior Support Coordinator
Senior Support Coordinator
Available Monday to Friday
Tom has over 10 years experience working within the healthcare and disability sector where he has gained extensive knowledge in a variety of roles and has been able to form strong partnerships with services and providers within the region.
After working within the NDIA as a planner, Tom gained a vast amount of knowledge and endeavored to take on a more hands on approach in being able to further support participants and their families by moving into a Support Coordination Role.
Tom is passionate about what he does and getting positive outcomes for his clients. He is hardworking and has a wealth of knowledge which he is able to utilise to support participants to maximise their funding and access the best supports available for their needs.
Tom has a friendly and relaxed personality, he loves sport and is an avid Carlton supporter. He enjoys the outdoors and spending time with his young family. Tom will be available Monday to Friday to support all of your Support Coordination needs as required
Mark Sonego
Specialist Support Coordinator &
Psychosocial
Recovery Coach
Specialist Support Coordinator &
Psychosocial Recovery Coach
Available Monday to Friday
Mark has an Advanced Diploma in Community Services and has been working in the social welfare sector for over 20 years.
Mark has extensive knowledge of the NDIS having worked with the NDIA as a delegate creating plans for people to support them to achieve their goals.
Mark has also worked as a local area coordinator advocating and working with families to get the best outcomes for their present and future needs.
Mark has experience in aged care and acquired brain injury having managed a neuropsychological clinic for Southwest Victoria and case managing a diverse range of people and needs with community care packages.
Mark is passionate about supporting and working with you to achieve your goals. Mark has a friendly and relaxed demeanor and will advocate strongly for you and what you would like to work towards.
Mark is available Monday to Fridays and looks forward to supporting you meet your NDIS goals
Kelly Curran
Support Coordinator &
Psychosocial Recovery Coach
Support Coordinator &
Psychosocial Recovery Coach
Available weekdays and weekends by appointment
Kelly is a loyal and dedicated , who has worked in mental health and disability for many years.
Kelly has extensive knowledge of everything NDIS and strives to achieve the best outcomes for her participants , supporting them to reach their goals whilst working alongside services providers ensuring participants work towards building their capacity . Kelly always ensures her participants feel supported and can improve their quality of life.
Kelly has experience working with participants who come out of the justice system, experiencing AOD ,or have complex disability and mental health needs.
Kelly has a demonstrated ability working with young children, teenagers and adults and loves supporting participants and their families to achieve the best outcomes.
Kelly supports all participants across Australia via video conferencing and face to face in Geelong , Horsham , Portland, Mt Gambier , Warrnambool and surrounding areas.
Kelly is a friendly person, has lived in South West Victoria all her life and loves spending time with her family and volunteers her time in the community with Rotary.
Kelly has capacity to accept referrals for Support Coordination and Psychosocial Recovery Coaching having immediate availability.
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Cheryl Umbers
Support Coordinator
Support Coordinator
Available Monday to Thursday
Cheryl has over 30 years in the Community Welfare Sector both here in Victoria and in Far North Queensland.
Cheryl holds an Associate Diploma in Applied Social Sciences (Welfare) , Diploma in Financial Counseling, Advanced Diploma in Business Management as well as numerous Certificates in Mediation, Cultural Competence, Tenancy Law and Quality Assurance.
Cheryl’s last position was working With Multiple Sclerosis QLD as a Support Coordinator assisting people with Multiple Sclerosis, Motor Neuron Disease and other neurological conditions to implement their NDIS Plans. This work across the Far North Parts of Queensland was some of the most satisfying of Cheryl’s career due to the close enduring relationships Cheryl enjoyed with both participants of the NDIS and other service providers.
Cheryl has 2 adult children and 4 Grand Children and now lives locally in Warrnambool. Cheryl enjoys reading, crosswords and socialising with family and friends.
Cheryl is available to meet you in person, phone or via MS Teams / video conferencing . Cheryl has capacity for new Participants and looks forward to meeting you .
Alex Priebbenow Support Coordinator
& Therapy Assistant
Support Coordinator,
Psychosocial Recovery Coach
Therapy Assistant
Alex is a dedicated professional with a diverse background in healthcare, transitioning from an accomplished 8-year tenure as a Chiropractor to pursuing a career in the Community Health sector as a Support Coordinator and Therapy Assistant. Holding a Bachelor of Health Science (Chiropractic) and a Master of Clinical Chiropractic, Alex brings a wealth of clinical expertise and a deep understanding of patient care to the table.
With a recent stint as an Allied Health Assistant backed by a Cert IV in Allied Health Assistance, Alex has honed essential skills in facilitating therapy sessions and providing crucial support to individuals in need. Passionate about empowering others to achieve their full potential, Alex is particularly drawn to working with children, leveraging a compassionate approach and specialised knowledge to make a meaningful impact.
Alex has completed courses in Neurodiverse Affirming Care, ASD, building resilience in young people, and Paediatric OT. These additional qualifications reflect Alex's dedication to staying updated with the latest practices and methodologies in providing comprehensive care to her clients.
A proud Warrnambool local, Alex is deeply rooted in the community and committed to enhancing the well-being of its residents. Complementing her healthcare background, Alex holds a Cert II in Business, demonstrating a well-rounded skill set and a commitment to professional development.
Outside of work, Alex is a devoted mother of three young children. She enjoys spending quality time with them on the weekends, exploring all that Warrnambool has to offer.
Driven by a genuine desire to make a difference in people's lives, Alex is poised to excel in the role of Support Coordinator and Therapy Assistant, bringing a unique blend of clinical expertise, empathy, and local insight to the position.
Specialist Support Coordinator Psychosocial Recovery Coach
Administration Support
Currently able to accept new participants in and around Geelong :Colac: Camperdown; Warrnambool and via Video conferencing everywhere else !
Srishti Sedlins Specialist Support Coordinator
& Administration
Srishti has over 9 years of NDIS experience having worked as a Support Coordinator and Specialist Support Coordinator in the Geelong region.
Srishti has a keen interest in Autism Spectrum Disorder, Attention deficit hyperactivity Disorder and has lived experience in ADHD.
Srishti also works as a police call taker with 000 and enjoys supporting the community and is very compassionate with her approach that also reflects onto her role as a support coordinator.
Srishti has a young child and lives with her family in the Geelong region and has been supporting participants and their families in the area for a long time now.
Srishti has the following qualifications-
•Bachelor of psychological science
•certificate 3 in public safety (emergency operations)
•Mental health first aid
•working with children check and NDIS screening check