Meet the Support Coordination Team :
Sussanne Pyers
Director & Engagement
Director & Engagement
(BSW Social Work with Honours)
Available Monday to Friday
Sussanne is Founder and Lead Coordinator of Total Care Team .
Sussanne has been happily married for the past 43 years and has 5 adult children and 9 Grandchildren.
Sussanne graduated with a Bachelor of Social Work (Honors) from Monash University in 1983. Sussanne has worked in various roles which include: Child Protection; Intellectual Disability ; Foster Care ; Education Dept Student Services & Carer Respite and Support before moving into a role as Regional Coordinator with Multiple Sclerosis Victoria for 29 years. This role included working with Neurological conditions eg Huntington’s Disease, Muscular Dystrophy & Motor Neuron Disease. Other part time roles Sussanne has worked in have included: Carer Respite; Rehabilitation; Senior Social Worker Warrnambool Hospital, Barwon Health Carer Support, Grief Counselling & Sessional Teaching.
Sussanne Pyers was co-founder of Pyerscarlin Consultants until starting Total Care Team.
It was from this vast and varied experience and knowledge base that led Sussanne to support those transitioning to the NDIS at the commencement of NDIS rollout in South West Victoria on 1st October 2017 .
Sussanne’s extensive knowledge and experience form the foundations of the quality support provided to Total Care Team NDIS Participants. Sussanne follows the principle that all interactions and supports must reflect participant’s own decisions & choice ,ensuring participants have control of their NDIS journey.
Sussanne not only supports Participants already accessing the NDIS yet can support those navigating the NDIS for the first time .
Qualifications: Bachelor of Social Work (Honours)
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Indie Buckle
Support Coordinator
Support Coordinator
Available Mondays, Thursdays and Fridays
Indie is able to accept new participants!
With over seven years’ experience across the NDIS and creative arts sectors, Indie is a dedicated and highly motivated Support Coordinator with a strong foundation in accessible, person-centred practice. She brings a unique blend of creativity, leadership, and systems knowledge to her work, supporting participants to navigate the NDIS with clarity and confidence.
After beginning her career in frontline support work and progressing to lead a team of more than 35 Disability Support Workers, Indie developed a deep understanding of service delivery, compliance, and the realities faced by participants and their families. This hands-on experience inspired her transition into Support Coordination, where she now works closely with individuals to build capacity, strengthen supports, and create meaningful, sustainable outcomes.
Indie is passionate about equity, ethical practice, and expanding opportunities within the NDIS. Known for her approachable nature and strong advocacy skills, she is committed to putting people first and ensuring participants feel heard, respected, and empowered.
Outside of work, Indie enjoys creating music, cooking, and spending quality time with close friends. Indie is available Mondays, Thursdays, and Fridays at Total Care Team.
Indie is now available to meet face to face : participants, families and service providers within the Barwon Southwest Victoria or by phone/online Australia wide.
Noah Lo Ricco
Support Coordinator
Support Coordinator & Psychosocial recovery Coach
Available weekdays!
Noah is able to accept new participants!
With experience across disability support and NDIS service operations, Noah is a dedicated and solutions-focused Support Coordinator committed to person-centred, strengths-based practice. He supports participants to navigate the NDIS with clarity, ensuring their plans translate into practical, meaningful supports that build independence and confidence.
Having progressed into a Rostering Coordinator role within the NDIS space, Noah developed a strong understanding of service delivery, compliance, and the operational frameworks that underpin quality supports. Managing complex service schedules, responding to escalations, and liaising closely with participants, families, and allied health professionals has equipped him with the systems knowledge and problem-solving skills essential to effective Support Coordination.
Alongside his coordination experience, Noah has worked directly in frontline support, giving him valuable insight into the lived experiences of participants and the importance of flexible, responsive services. This dual perspective allows him to bridge the gap between planning and implementation — ensuring supports are not only approved, but genuinely working.
Noah brings a calm, trauma-informed approach to his work, with a strong interest in supporting participants with psychosocial disability and complex needs. Known for his approachable nature and steady communication style, he is passionate about empowering individuals to build capacity, strengthen informal and formal supports, and achieve sustainable outcomes.
Noah is now available to meet face to face : participants, families and service providers within the Barwon Southwest Victoria or by phone/online Australia wide.
Gendy Judson
Support Coordinator & Nurse
Support Coordinator & Nurse
Available Thursday and Friday ( other times by Appointment)
Gendy is able to accept new participants !
Meet Gendy – Your Partner in Living Well
With nearly 30 years of nursing experience, Gendy brings warmth, expertise, and a genuine passion for helping people thrive. As a Registered Nurse specializing in community-based care and neurological health—particularly Parkinson's disease—she understands that living your best life is about more than managing conditions; it's about connection, independence, and dignity.
Gendy's approach is simple yet powerful: she listens, she understands, and she connects you with the right support to achieve your NDIS goals. Whether you're navigating a new diagnosis, seeking greater independence, or looking for ways to enhance your wellbeing, Gendy is here to empower you every step of the way.
Qualifications & Expertise
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Bachelor of Nursing
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Nurse Immuniser Accreditation
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Parkinson Project MOOC and ongoing specialized education
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Extensive experience in general practice and neurological disorder management
When Gendy is not supporting particpants, you'll find Gendy enjoying quality time with her husband, their two children, and two beloved fur babies—a reminder that balance and joy are at the heart of everything she does.
Let's Connect
Gendy is available for face-to-face consultations with participants, families, and service providers throughout Barwon Southwest Victoria, or via phone and online sessions Australia-wide.
Ready to take the next step? Get in touch today.
Renee Dodson
Senior & Specialist Support Coordinator
Specialist Support Coordinator
Available Monday to Friday
Renee has a Diploma in Community Services – Case Management and is currently working towards her Bachelor of Disability and Developmental Education with Flinders University.
Renee has worked in various roles over the last 20 years including Aged Care Facilities, Child Protection, Council Aged and Disability services and as Rural Access and Inclusion Officer.
Most recently working in the NDIS - as a Local Area Coordinator for Southwest Victoria and as a Specialist Support Coordinator with Gateways Support Services.
Renee is passionate about her work and loves supporting participants and their families to enable people to live their best life and make their lives a little easier where she can.
Having a special interest and lived experience in Dementia, Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD) and Oppositional Defiance Disorder (ODD)
Renee is a mum of 3 children who have a combination of ASD, ADHD and ODD disabilities.
Renee is now available to meet in person : participants, families and service providers within the Southwest Victoria or by phone or online Australia wide.
Tom Bishop
Senior Support Coordinator
Senior Support Coordinator
Available Monday to Friday
Tom has over 10 years experience working within the healthcare and disability sector where he has gained extensive knowledge in a variety of roles and has been able to form strong partnerships with services and providers within the region.
After working within the NDIA as a planner, Tom gained a vast amount of knowledge and endeavored to take on a more hands on approach in being able to further support participants and their families by moving into a Support Coordination Role.
Tom is passionate about what he does and getting positive outcomes for his clients. He is hardworking and has a wealth of knowledge which he is able to utilise to support participants to maximise their funding and access the best supports available for their needs.
Tom has a friendly and relaxed personality, he loves sport and is an avid Carlton supporter. He enjoys the outdoors and spending time with his young family. Tom will be available Monday to Friday to support all of your Support Coordination needs as required
Mark Sonego
Specialist Support Coordinator &
Psychosocial
Recovery Coach
Specialist Support Coordinator &
Psychosocial Recovery Coach
Available Monday to Friday
Mark has an Advanced Diploma in Community Services and has been working in the social welfare sector for over 20 years.
Mark has extensive knowledge of the NDIS having worked with the NDIA as a delegate creating plans for people to support them to achieve their goals.
Mark has also worked as a local area coordinator advocating and working with families to get the best outcomes for their present and future needs.
Mark has experience in aged care and acquired brain injury having managed a neuropsychological clinic for Southwest Victoria and case managing a diverse range of people and needs with community care packages.
Mark is passionate about supporting and working with you to achieve your goals. Mark has a friendly and relaxed demeanor and will advocate strongly for you and what you would like to work towards.
Mark is available Monday to Fridays and looks forward to supporting you meet your NDIS goals
Kelly Curran
Support Coordinator &
Psychosocial Recovery Coach
Support Coordinator &
Psychosocial Recovery Coach
Available weekdays and weekends by appointment
Kelly is a loyal and dedicated , who has worked in mental health and disability for many years.
Kelly has extensive knowledge of everything NDIS and strives to achieve the best outcomes for her participants , supporting them to reach their goals whilst working alongside services providers ensuring participants work towards building their capacity . Kelly always ensures her participants feel supported and can improve their quality of life.
Kelly has experience working with participants who come out of the justice system, experiencing AOD ,or have complex disability and mental health needs.
Kelly has a demonstrated ability working with young children, teenagers and adults and loves supporting participants and their families to achieve the best outcomes.
Kelly supports all participants across Australia via video conferencing and face to face in Geelong , Horsham , Portland, Mt Gambier , Warrnambool and surrounding areas.
Kelly is a friendly person, has lived in South West Victoria all her life and loves spending time with her family and volunteers her time in the community with Rotary.
Kelly has capacity to accept referrals for Support Coordination and Psychosocial Recovery Coaching having immediate availability.
Kristel Nijburg
Support Coordinator
Support Coordinator
Available weekdays
Kristel has been working in the NDIS sector for a year now, after having travelled and worked around Europe and Australia for some time. Kristel used to work as training coordinator for psychological assessments and has always been interested in human behaviour and psychology.
She loves the personal contact the role of the support coordinator role, and brings an empathetic and participant-centred approach.
In her free time, she loves running on her favourite track along the coastline, drawing and painting, and playing the piano and guitar.
Kristel holds a Bachelor in Linguistics, a Premaster in Neuropsychology and a Master in Neurolinguistics (Cum Laude).
Kristel has capacity to accept referrals for Support Coordination.
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Cheryl Umbers
Support Coordinator
Specialist Support Coordinator
Available Monday to Thursday
Cheryl has over 30 years in the Community Welfare Sector both here in Victoria and in Far North Queensland.
Cheryl holds an Associate Diploma in Applied Social Sciences (Welfare) , Diploma in Financial Counseling, Advanced Diploma in Business Management as well as numerous Certificates in Mediation, Cultural Competence, Tenancy Law and Quality Assurance.
Cheryl’s last position was working With Multiple Sclerosis QLD as a Support Coordinator assisting people with Multiple Sclerosis, Motor Neuron Disease and other neurological conditions to implement their NDIS Plans. This work across the Far North Parts of Queensland was some of the most satisfying of Cheryl’s career due to the close enduring relationships Cheryl enjoyed with both participants of the NDIS and other service providers.
Cheryl has 2 adult children and 4 Grand Children and now lives locally in Warrnambool. Cheryl enjoys reading, crosswords and socialising with family and friends.
Cheryl is available to meet you in person, phone or via MS Teams / video conferencing . Cheryl has capacity for new Participants and looks forward to meeting you .
Alex Priebbenow Support Coordinator
& Therapy Assistant
Support Coordinator,
Psychosocial Recovery Coach
Therapy Assistant
Alex is a dedicated professional with a diverse background in healthcare, transitioning from an accomplished 8-year tenure as a Chiropractor to pursuing a career in the Community Health sector as a Support Coordinator and Therapy Assistant. Holding a Bachelor of Health Science (Chiropractic) and a Master of Clinical Chiropractic, Alex brings a wealth of clinical expertise and a deep understanding of patient care to the table.
With a recent stint as an Allied Health Assistant backed by a Cert IV in Allied Health Assistance, Alex has honed essential skills in facilitating therapy sessions and providing crucial support to individuals in need. Passionate about empowering others to achieve their full potential, Alex is particularly drawn to working with children, leveraging a compassionate approach and specialised knowledge to make a meaningful impact.
Alex has completed courses in Neurodiverse Affirming Care, ASD, building resilience in young people, and Paediatric OT. These additional qualifications reflect Alex's dedication to staying updated with the latest practices and methodologies in providing comprehensive care to her clients.
A proud Warrnambool local, Alex is deeply rooted in the community and committed to enhancing the well-being of its residents. Complementing her healthcare background, Alex holds a Cert II in Business, demonstrating a well-rounded skill set and a commitment to professional development.
Outside of work, Alex is a devoted mother of three young children. She enjoys spending quality time with them on the weekends, exploring all that Warrnambool has to offer.
Driven by a genuine desire to make a difference in people's lives, Alex is poised to excel in the role of Support Coordinator and Therapy Assistant, bringing a unique blend of clinical expertise, empathy, and local insight to the position.